FAQ

Do I need a hub to control these devices?

Most of our products connect directly via Wi-Fi or Bluetooth and do not require a hub. However, some advanced automations may benefit from a smart home hub.

How do I update the firmware?

Firmware updates are pushed through the mobile app. You’ll be notified when an update is available.

What kind of warranty do you offer?

We offer a 12-month warranty on all IoT products. Contact our support team for any claims or questions.

What is the process of returning a product?

Please see our Return and Refund policy page for details.

Are your devices compatible with Alexa or Google Home?

Yes! Most of our smart devices work seamlessly with Alexa, Google Assistant, and Tuya-compatible platforms.

Is there a mobile app I need to install?

Yes, we use the Tuya Smart or Smart Life app for setup and control. It’s available for both Android and iOS.

Do you offer physical installation?

Yes, we provide on-site installation support. Installation charges may apply. Don’t hesitate to get in touch with the support team for more details.

Do you deliver outside Dhaka?

Yes, we offer nationwide delivery across Bangladesh via reliable courier partners.Delivery within Dhaka typically takes 1–3 business days, and 2–5 business days for other regions.

Or Get In Touch

call us

+880 17 6483 0848

Email Us

admin@iotiv.store

Opening Hours

10:00 AM - 08:00 PM